It is also worth noting that Better Now may occasionally use personal data for purposes not expressly provided for in this Policy, provided that they are compatible with its core activities and in compliance with the LGPD.

4. Is sensitive personal data processed?

Better Now does not process sensitive personal data on this website.

5. With whom do we share personal data?

Better Now may share your personal data with third parties in the following situations:

1. Authorities, government entities or other related third parties, when necessary to protect Better Now’s interests in any type of dispute, including lawsuits or administrative proceedings;
2. In compliance with a court order or a request from legally competent administrative authorities;
3. Suppliers, whenever necessary to provide the contracted service.

It is important to mention that Better Now takes all necessary precautions when sharing personal data so that it is done securely and in accordance with the requirements of the LGPD. The measures implemented include the use of contract templates that ensure data protection, the formalization of confidentiality and consent terms (when applicable), and the maintenance of specific data governance policies. In addition, the Data Protection Officer works on this on an ongoing basis.

Our website may contain links to third-party websites that are not operated or controlled by us. When you access these links, you will be taken to the corresponding website and, therefore, we strongly recommend that you review and become aware of the Privacy Policy of each website you visit.

We emphasize that we have no control over, and assume no responsibility for, the content, policies or practices of third-party websites or services. Accordingly, any and all processing carried out by third parties will be governed by their respective Privacy Policies.

6. Can personal data be transferred internationally?

Generally, Better Now does not share your personal data internationally. If this occurs, Better Now will adopt the necessary safeguards to protect your personal data and, whenever possible, we will use the international data transfer mechanisms required by the applicable data protection regulations.

In certain situations, such as when using the Monday platform, your personal data may be stored on servers located outside Brazilian territory, especially when we use cloud hosting services or applications for managing activities and operational workflows. In these cases, Better Now will adopt standard contractual clauses, specific data protection terms or other mechanisms recognized by the ANPD to ensure an adequate level of protection for the information, in addition to carrying out due diligence assessments of the supplier involved.

7. How do we keep personal data secure?

Better Now uses reasonable market and legally required means to preserve privacy and protect the personal data it collects.

To ensure the security and confidentiality of your personal data, we limit access to it only to those who really need to know it to perform their duties.

In addition to technical efforts, Better Now also adopts institutional measures aimed at protecting personal data, maintaining a privacy governance structure and program applied to its activities, which are constantly updated.

Despite all the measures presented above, Better Now, like any company that processes personal data, is not immune to the actions of malicious third parties. In the event of an information security incident that may pose a relevant risk or damage to data subjects, we will notify the ANPD, data subjects and other necessary parties, in accordance with our security incident procedure.

For this reason, we encourage you to take appropriate measures to protect yourself, for example by keeping all usernames and passwords confidential, bearing in mind that such information is personal, non-transferable and your sole responsibility.

8. Duration of personal data processing

Better Now is the Controller of the personal data of its employees and website users. Therefore, one of its responsibilities is to ensure the proper storage of personal data, respecting the duration of the data Processing.

Accordingly, the Processing of Personal Data carried out by Better Now will last as long as the purpose for which the data was collected persists, or for the reasons set out in article 15 of the LGPD, with exceptions possible under article 16 of said Law.

9. What are your rights?

In compliance with applicable regulations regarding the processing of personal data, Better Now respects and guarantees you the possibility of submitting requests based on the following rights:

Right of confirmation and access: You may request confirmation of the existence of processing and access to your Personal Data through clear information about the origin of the data, the non-existence of records, the criteria used and the purpose of the processing.

Right of rectification: You may request the correction of incomplete, inaccurate or outdated data.

Right to anonymization, blocking or deletion: You may request the anonymization, blocking or deletion of Personal Data that you believe is being processed in a manner contrary to this Policy or in breach of the applicable Personal Data protection legislation.

Right to object: You may object to the processing of your Personal Data that is not based on your consent, if you believe such processing is violating your rights.

Right to portability: You have the right to request the portability of your Personal Data to another service or product provider in a structured and interoperable format.

Right to erasure: You may request the deletion of your Personal Data processed with your prior consent.

Right to withhold consent: You may refuse the processing of Personal Data carried out based on your consent at any time.

Right to review: You may request a review of decisions made solely on the basis of automated processing, if you believe they are affecting your interests.

Better Now will make every effort to respond to requests within the deadlines set out in the applicable legislation, including up to 15 (fifteen) days for requests provided for in the LGPD. However, justifiable factors, such as the complexity of the requested action, may extend this deadline.

Finally, you should be aware that your request may be legally rejected, whether for formal or legal reasons.

10. What are your responsibilities?

Users assume the following responsibilities:

• Data update/correction: notify Better Now of any changes to their personal data, ensuring that it remains correct and up to date.
• Credential security: not share logins and passwords with third parties, and use strong, unique passwords in their accounts, helping to protect their information.
• Awareness of this Policy: carefully review the terms and conditions set out herein and provide consent when in full agreement with the forms of processing described.

11. How to contact Better Now about privacy?

To exercise any of your rights under this Policy or the relevant legislation, or if you have any questions, comments or suggestions regarding this Policy, you may contact our Data Protection Officer using the contact details below:

Data Protection Officer: Kleber Caetano – lgpd@betternow.com.br
Deputy Data Protection Officer: Geórgia Ferfoglia

12. What about cookies?

Cookies are text files or information that may be stored on your devices when you visit the website or use Better Now’s features. Generally, they contain the name of the website that generated them, their duration and a randomly generated unique value.

Our website uses the following types of cookies:

• Necessary cookies: used to provide the services available on our website. Without these cookies, the website will not function properly; therefore, they are mandatory.
• Analytics cookies: used to analyze the number and volume of visits to the website, the most visited pages and the origin of visitors, helping to continuously improve the user experience and website performance.

13. What if this Policy changes?

Any changes made to this Policy will be published on this page and may be communicated via registered email or a prominent notice on the website. Please check this page regularly for the date of the last update.

Last updated: July 2026.